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Our platform is designed for call center managers who want to improve their quality monitoring processes but haven’t found a solution to efficiently systematize call replays and quality control.
Problem Statement
Retake control of quality control, whether it's carried out internally by managers, or externally by service providers.
For Call Centers of 20+ Agents
With Lettria, 100% of your calls are listened to by our AI and passed through your quality analysis grid.
Create custom classification models
You can create custom text classification models using your own data on the platform, no coding required.
With Lettria, each call is stored and transcribed into text. Managers can then select transcripts to review and analyze them alongside a customized quality grid.
calls compared with your quality grid vs 5% in average call centers
is the average time for our AI to analyze a 40 minute call
All your text document, from financial reports to process sheet are supported by our platform.
The first prototype of your AI chatbot will be available in 15 minutes.
Our team will contact you to help you get onboarded on our tool.
TIME SPENT: 8-12 MONTHS
TIME SPENT: 2-4 WEEKS
Lettria offers automated call analysis, eliminating manual review and reducing manual data entry by 95%. Managers receive alerts for critical issues and can focus on coaching, while interactive dashboards provide an overview of team performance, sentiment, issues, and breaches. They can drill into specific calls and agents, replacing inefficient manual processes with reporting fueled by 100% call analysis.
Lettria enables fast complaint resolution and reduced customer frustration, providing proactive alerts for urgent issues and continually analyzing new calls to uncover opportunities for improvement. With tools for transcript analysis, reporting, and evaluations, Lettria empowers managers to optimize quality and performance, unlocking time and resources to build sustainable advantages and proactively respond to the customer experience.
Yes, Lettria's natural language processing solution can enrich customer data tracking within CRM software like Salesforce, Microsoft Dynamics, and HubSpot. Here are a few of the key benefits of using Lettria's CRM Enrichment Platform:
To learn more about how Lettria's CRM Enrichment Platform can help you improve your CRM data quality and customer relationships at scale, visit our CRM Enrichment Platform Story page or book a demo!
Absolutely, integrating the Lettria platform allows call centers to analyze every call for quality and optimization opportunities.
Lettria's machine learning models instantly process the full transcript and audio of every call, detecting key details and insights while reducing manual review and data entry requirements by up to 95%. The Lettria platform prioritizes alerts, flagging calls indicating potentially urgent issues for mandatory review, and provides intuitive dashboards for analyzing call quality metrics, customer sentiment over time, and more.
Lettria's platform allows call centers to achieve the long-sought goal of monitoring 100% of conversations for quality, compliance, and optimization. The platform's AI-powered solutions make in-depth analysis efficient while reducing demands on human evaluators, providing functionality to track call quality at scale through automation of repetitive tasks like data entry.
Lettria allows teams to be proactively responsive to customers through unified visibility across all discussions while saving up to 23 hours per employee each week previously spent on manual reviews and reporting.
Data import is often handled in a matter of hours, which means that clients can start using the platform almost immediately. The initial text labeling requirements usually take no more than a couple of weeks to finish, which means that businesses can start to see the benefits of the platform quite soon after integration.
In fact, clients tend to see impactful results within three weeks of integrating the Lettria platform. This is because Lettria's platform is designed to be easy to use and integrate with existing systems. Additionally, Lettria's data analysis capabilities are powered by advanced machine learning and natural language processing algorithms, which means that results are delivered quickly and accurately.
Absolutely! Lettria's platform is capable of analyzing conversations in multiple languages, including French, Spanish, and English. Our natural language processing technology allows us to identify key themes, phrases, and sentiment from free text feedback in these languages, enabling businesses to gain a comprehensive understanding of customer sentiment across various feedback channels.
Depending on your specific use case, we can also adapt our platform to specific use cases and languages upon request. We understand that language can be a barrier when it comes to analyzing customer feedback, which is why we offer multilingual support.
If you're interested in learning more about how Lettria can support your language needs, we invite you to book a call with one of our experts. We would be more than happy to discuss how our platform can help you better understand your customers' feedback and improve your business outcomes.
Lettria takes privacy and security very seriously. We have implemented industry-standard security measures to ensure that customer data is kept safe and confidential. You can learn more about our security and compliance protocols on our dedicated security and compliance page.
Regarding specific use cases, we always encourage interested parties to get in touch with a member of our team to discuss how Lettria's platform can best meet their unique needs.
Lettria's pricing model is flexible and designed to meet the needs of various project scopes. For first time users, Lettria offers 3000 free credits to test out our API and explore its capabilities. This allows users to get a better understanding of how the platform works and how it can benefit their business before making any commitments.
Independent users can budget their use depending on the size of their models, thanks to Lettria's training features. This means that users can choose the amount of data they want to process and only pay for what they use. This makes Lettria's platform a cost-effective solution for businesses of all sizes.
For commercial use cases, the best approach is to book a call with a member of our sales team. Our team is dedicated to understanding the unique needs of each business and providing tailored solutions that meet those needs. By working with our sales team, businesses can get a better understanding of Lettria's pricing structure and how it can fit into their budget.
Save 80% of your quality monitoring budget with AI-driven checking
Automatically fill out your CRM during calls
This is the next generation of verbatim analysis
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