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Our AI solution analyzes all your calls and enriches your CRM with essential details. Focus on converting leads and let us take notes for your sales team.
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Problem statement
Automating you data entry processes can help you solve all your CRM adoption issues. Did you know:
Automate your CRM Enrichment
Lettria harnesses the power of semantic analysis to automatically process information from call transcripts.
Create custom classification models
You can create custom text classification models using your own data on the platform, no coding required.
80% of your CRM data is unstructured, this means that your organization only makes decision with the remaining actionable 20%. This is where Lettria come in play.
integrated into your CRM
automatically enriched
on average
All your text document, from financial reports to process sheet are supported by our platform.
The first prototype of your AI chatbot will be available in 15 minutes.
Our team will contact you to help you get onboarded on our tool.
TIME SPENT: 8-12 MONTHS
TIME SPENT: 2-4 WEEKS
Lettria's customizable call intelligence and enrichment platform differs from Sales Intelligence tools such as Modjo, Gong, or Salesloft. Lettria offers custom models tailored to an organization's CRM fields and use cases, trained on specific call and customer data to accurately detect key details like product interests, customer attributes, and objections.
The Lettria platform easily integrates via API with leading call recording and transcription solutions as well as major CRMs, continuously learning and improving to automatically update models and identify more concepts from every call. Our AI-driven CRM intelligence and enrichment solutions empower data teams to gain valuable insights from call data at scale, including call volume and keyword trends, customer sentiment and emotion, agent performance and evaluation, predictive analytics, and more.
Our API connects to call recording and transcription services, CRM and sales enablement platforms, customer data storage and syncing services, surveys, support tickets, and email. It analyzes conversations to identify details like product interests, customer attributes, objections, or requests.
The Lettria API then populates relevant fields in customer profiles, call records, support tickets, or other destinations in your CRM or CX technology stack. Analyzed data can also be synced between platforms. Our advanced tools for data visualization, reporting, and optimization all leverage API connectivity to call transcripts, CRMs, and other platforms.
In summary, the Lettria API breaks down data silos and enables instant analysis of conversations at scale. It makes the outputs of natural language processing and machine learning from calls actionable through seamless connections to the systems you already rely on every day.
Yes, Lettria can help your data teams perform macro analytics on your calls. By detecting key elements in every call, Lettria allows you to populate analytics on customer interactions and find insights. To learn more about how Lettria can help you improve your quality monitoring, visit our dedicated quality monitoring page.
Data import is often handled in a matter of hours, which means that clients can start using the platform almost immediately. The initial text labeling requirements usually take no more than a couple of weeks to finish, which means that businesses can start to see the benefits of the platform quite soon after integration.
In fact, clients tend to see impactful results within three weeks of integrating the Lettria platform. This is because Lettria's platform is designed to be easy to use and integrate with existing systems. Additionally, Lettria's data analysis capabilities are powered by advanced machine learning and natural language processing algorithms, which means that results are delivered quickly and accurately.
Lettria's platform is capable of analyzing conversations in multiple languages, including French, Spanish, and English. Our natural language processing technology allows us to identify key themes, phrases, and sentiment from free text feedback in these languages, enabling businesses to gain a comprehensive understanding of customer sentiment across various feedback channels.
We understand that language can be a barrier when it comes to analyzing customer feedback, which is why we offer multilingual support.
Lettria takes privacy and security very seriously. We have implemented industry-standard security measures to ensure that customer data is kept safe and confidential. You can learn more about our security and compliance protocols on our dedicated security and compliance page.
Regarding specific use cases, we always encourage interested parties to get in touch with a member of our team to discuss how Lettria's platform can best meet their unique needs.
Lettria's pricing model is flexible and designed to meet the needs of various project scopes. For first time users, Lettria offers 3000 free credits to test out our API and explore its capabilities. This allows users to get a better understanding of how the platform works and how it can benefit their business before making any commitments.
Independent users can budget their use depending on the size of their models, thanks to Lettria's training features. This means that users can choose the amount of data they want to process and only pay for what they use. This makes Lettria's platform a cost-effective solution for businesses of all sizes.
For commercial use cases, the best approach is to book a call with a member of our sales team. Our team is dedicated to understanding the unique needs of each business and providing tailored solutions.
Save 80% of your quality monitoring budget with AI-driven checking
Automatically fill out your CRM during calls
This is the next generation of verbatim analysis
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