Sia Partners' clients analyze 50,000 reviews per day

The Problem

Businesses today know they must prioritize the customer experience to stay ahead. Sia Partners identified the need for an AI-driven solution that could analyze online customer reviews and provide real-time insights to optimize points of sale and enhance customer satisfaction.

How did this project get its start?

Sia Partners’ teams needed to quickly integrate semantic analysis into their product. Back then, they were looking for high-performance solutions that could be implemented quickly to generate fast results.

What does working with Lettria look like?

Planning

Teams from Lettria and Sia Partners worked together to define the project's scope, set goals, and establish a roadmap. This meant identifying and understanding the key NLP capabilities required for the solution and how they would be implemented.

Development

Lettria's experts worked closely with Sia Partners' engineers to integrate the NLP platform into Deep Review. This involved customizing the platform to meet specific requirements, such as language support, and domain-specific models, while also fine-tuning the algorithms for improved accuracy.

Testing

Both teams collaborated to ensure the platform's performance met the desired benchmarks. This included assessing the accuracy of sentiment analysis, intention detection, and other NLP features, as well as identifying areas for improvement and optimization.

Deployment

The Deep Review solution powered by Lettria's NLP platform is now deployed and available to clients across various industries. Both teams continue to collaborate in providing support, ensuring the platform remains up-to-date and optimized, and exploring new ways to enhance the solution's capabilities further.